Garage Door Off Track
Customer Issue: Ms. Porter grew distressed when she tried to close her garage door but found it would only partially close.
Our Solution: Once we learned that construction had occurred recently, our technicians took a close look at Ms. Porter’s garage door tracks and found that debris from it had clogged them. This caused several rollers in a particular area to pop out, hence the door getting stuck. We pried the track open to clean it out, then put the rollers back in and closed it to confirm the smooth movement.
Customer Issue: The customer needed to improve his home’s curb appeal by taking care of a broken panel on his door, so he reached out to us to tend to it.
Our Solution: This customer’s garage door was disconnected from the system and taken down so that the broken panel could be more easily access to be removed. A new panel of the right color and size was then bolted into place, and the door was reinstalled.
Customer Issue: The customer’s garage door wouldn’t close, and the sensor lights were blinking.
Our Solution: After confirming the nature of the problem by checking the sensor lights and examining the lenses and wiring for other causes, the team loosened both photo eyes and carefully adjusted and leveled them into alignment before screwing them back in place.
Customer Issue: Opener not working.
Our Solution: After determining that Ms. Livsey’s old opener couldn’t be fixed, we helped her pick out a compatible replacement. We had the Liftmaster 91LM our customer wanted in stock already, so we were able to install it that very day.
Garage Door Troubleshooting
Customer Issue: Garage door not opening
Our Solution: We went over the springs, belts, and opener, and found that a part of the circuit board had fried. We cleaned it out and replaced the damaged component. Problem solved! The door worked like normal after this.
Customer Issue: Broken spring.
Our Solution: After unplugging the opener and manually lifting the door, we removed the existing springs and put in replacements. We checked the alignment and confirmed the door was working smoothly with the new springs in place.